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Description
- (1)Ticketing software that empowers your support team
- Improve your help desk capabilities with the right ticketing solution. Empower your customer support team with a variety of tools and features.
- Here’s what your support team gets:
- 1、A state of the art ticketing system
- 2、Increased efficiency and service management
- 3、Every tool you expect from a help desk
- 4、A variety of features and integrations
- 5、24/7 support from our help desk team
- (2)goes beyond an IT ticketing software
- Is an IT ticketing software that combines multiple channels such as customer emails, chats, calls, and social media to provide holistic customer service to your clients. But it doesn’t stop there. offers a customer portal with multi-knowledge base support, forums, and customer feedback & suggestions. Discover what the most advanced helpdesk ticketing system has to offer for your organization.
- (3)Universal inbox
- You don’t have to monitor each communication channel separately. The universal shared inbox gathers all of your messages into one place and turns them into tickets. Fetch your email inbox and answer incoming emails, phone calls, social media messages, live chat messages, and knowledge base tickets in one central location.
- Every piece of customer communication in one place
- Convenient single dashboard with easy organization
- (4)Organized customer interactions
- An incoming ticket can come from any channel each time a customer contacts support. support ticket system organizes all communication, so extensive searches don’t have to be a part of your daily tasks. Keep any customer demand in one help desk ticket thread, no matter if it comes from email, live chat, or social media.
- Keep all communication organized regardless of channels
- Decrease agent response time and provide faster replies
- Improve your workflow and easily find customer tickets
- (5)Internal tickets ?and notes
- Create tickets that are visible only by your customer support agents. Use them as notes to write down important info, reminders to remember, or to create specific tasks within a ticket thread. Share everything important with your colleagues directly in the tickets. For maximum transparency, each private note can be accessed by the entire team.
- Make internal note and task for agents
- Write down relevant customer information
- Create reminders for yourself directly in tickets
