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Description
- (1)Give your contact center agents the right tools
- Take a look at how can improve communication with your customer contacts and create a great agent experience. Our flexible solution works smoothly so you can focus on making your customers happy.
- What your Contact center agents get:
- 1、Faster resolution rates for time-sensitive issues
- 2、Real-time monitoring and call center metrics
- 3、Multiple conversation channels in a single interface
- (2)Complete overview of your call center solution
- Manage customer support center operations with ease thanks to our all-in-one solution. Get your call center productivity to the highest level and improve the quality of customer interactions.
- (3)Call center software features
- 1、Call Center Internal Calls
- Internal calls is a function that allows you to communicate with you colleagues during their shifts in case of need, alternatively allows you to transfer calls.
- 2、Omnichannel help desk software
- Our omnichannel call center software can handle multiple channels – our call center, Facebook, Instagram, Twitter, Viber, live chat, customer portal, email, and more.
- 3、Call Center Click to Call
- Click-to-call and mail-to capability
- Our web based call center has the ability to call any web number. Click the number you’d like to call, and will do the rest. It can also utilize mail-to protocols.
- 4、Call transfers
- Our call center has attended and consultative
- transfers.Attendedtransfers raise customer satisfaction, and ensure the caller is tied toan agent before the call is terminated.
